Contact Us

Within our customer-care process, The The Ordinary customer care team assists with products, checkout, payment, delivery, tracking, returns, exchanges, and privacy requests.

Information That Helps Us Respond

To keep communications accurate, for an order question, provide the order number and a short description without including full card data. A request for cancellation before shipment can be made through these channels; after shipment, the Refund Policy controls.

Service Window

For a clear service request, Support is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/Chicago). A message received later is reviewed during the next service window.

How to Reach the Merchant

Under the applicable store policy, Business name: The Ordinary

To support a timely response, Email Support@Theordinariy.shop or call (903)461-5872 for customer care.

Within our stated service hours, Business and default return location: 513 All Saints St, Tallahassee, FL 32301, US

For customer-care requests, the customer care desk is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/Chicago).